This policy forms an integral part of the contractual agreement between the course provider (“we”, “us”) and the delegate (“you”) upon booking and payment of any course.

1. Binding Agreement

   By confirming a booking and making payment, you enter into a legally binding agreement. You acknowledge that training places are limited and reserved exclusively for you.

2. Non-Refundable Fees
   50% of the course fee is strictly non-refundable immediately upon booking, reflecting administrative costs, reservation of place, and preparatory resources.
   Cancellations made less than 30 days prior to the course start date are 100% non-refundable, regardless of reason, including illness, travel issues, or personal circumstances.

   All course fees become fully non-refundable after 3 months from the date of purchase, irrespective of whether the course has been attended.

3. Rescheduling & Transfers
   Requests to reschedule or transfer a course must be submitted in writing at least 30 days prior to the course start date.
   Rescheduling is subject to availability and is not guaranteed.
   No rescheduling or transfers will be permitted within 30 days of the course start date.

   Each booking may be rescheduled once only, unless otherwise agreed in writing.

4. Validity of Courses
   All purchased courses must be booked and completed within 12 months from the date of purchase.

   Unused courses after this period are forfeited without refund or compensation.

5. Force Majeure
   In circumstances beyond our reasonable control, including but not limited to acts of pandemics, war, terrorism, governmental restrictions, natural disasters or similar events, we reserve the right to:
   Reschedule the course to a later date.
   Offer a credit note for future use.

   No monetary refunds shall be issued in such cases. Neither party shall be liable for additional costs or damages.

6. Provider Rights
   We reserve the right to:
   Cancel, reschedule, or relocate any course at our discretion.
   Refuse participation or remove any delegate whose behavior is deemed disruptive, unsafe, defamatory, or incompatible with clinical standards.

   In such cases, no refund will be issued.

7. Travel & Accommodation
   We are not responsible for:
   Travel costs
   Accommodation expenses
   Subsistence or any indirect losses

   Delegates are strongly advised to obtain appropriate insurance.

8. Online vs In-Person Training

   Online training is provided as supplementary education only and does not replace hands-on clinical training. No refunds are provided on the basis of modality preference.

9. Compliance & Professional Standards

   All training is delivered in accordance with applicable professional and safety standards. Delegates are responsible for ensuring that participation complies with their local regulatory requirements.

10. Governing Law

    This policy shall be governed by and interpreted in accordance with Swedish law. Any disputes shall be subject to the exclusive jurisdiction of Swedish courts